PRIVACY POLICY
Last updated: 08 February 2025
This Privacy Policy (Policy) applies to E30 and its subsidiaries, related entities, licensees, and training facilities in the jurisdictions in which it operates, as well as any trust for which it or its related entities may act as trustee (collectively, E30, we, our, and us). This Policy also covers the websites that we operate from time to time (including www.e30.today) (Website/s) and any mobile applications that we operate from time to time (Apps).
We are committed to managing personal data in accordance with applicable privacy and data protection laws.
This Policy sets out how we collect, process, use, disclose, store, handle, and dispose of (collectively, process) personal data about our members, licensees, employees, and any other individuals we interact with. It also explains the rights you have in relation to the processing of your personal data. This Policy should be read together with any terms and conditions governing your use of the Website or Apps, our membership terms and conditions (if you are a member), and any location-specific legal notice.
In this Policy, “you” refers to any individual about whom we collect personal data. Personal data includes information or an opinion about you, whether true or not, from which you can be identified. This also includes sensitive personal data related to your physical or mental health or condition.
E30 is a data controller for our Website and Apps, as well as for the services provided through these platforms and in person.
If you are located in Singapore, Malaysia, or Hong Kong, by providing your personal data to us, you consent to us processing your personal data for the purposes set out in this Policy, in addition to any other lawful basis on which we may do so.
If you have any questions or comments about this notice, or if you wish to exercise the rights you have under applicable privacy laws (which are explained further below), please contact us using the methods set out in Section 14.
1. At E30, we are committed to protecting your personal information and ensuring that your data is handled with care and integrity. This policy outlines how we collect, use, disclose, and protect your information in connection with our services.
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2. We collect personal information necessary to deliver our services effectively. This may include your full name, email address, phone number, and payment details. Additionally, we may collect health-related information that supports our ability to provide safe and effective fitness programs tailored to your needs. Information may also be gathered through interactions with our website, social media platforms, and membership registration forms.
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3. The personal data we collect is used to deliver our fitness services, manage memberships, and process payments. We may also use your information to send relevant promotional and marketing communications, as well as to enhance your overall experience with E30 by refining and improving our service offerings.
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4. Your personal information may be disclosed to third-party service providers who support our business operations, such as payment processors, CRM systems, and marketing platforms. In some cases, franchise partners or licensees may be granted limited access to member information solely for the purpose of service delivery. We may also disclose your information if required to do so by law or in response to legal requests.
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5. E30 takes data security seriously. We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, or disclosure. All data is stored securely and retained only for as long as necessary to fulfill business, operational, or legal requirements.
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6. You have the right to access and request corrections to your personal information held by us. To maintain data security and prevent misuse, we may require verification of your identity before processing such requests.
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7. We may occasionally send promotional emails or messages related to new services, updates, or special offers. If you prefer not to receive these communications, you can opt out at any time by using the unsubscribe link provided in our emails or by contacting our support team directly.
Our website uses cookies to enhance your browsing experience and help us understand how visitors interact with our content. We may also utilize third-party analytics tools to collect non-identifiable browsing data to improve website performance and user engagement.
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8. E30 reserves the right to update or revise this Privacy Policy as necessary to reflect changes in our practices or applicable laws. Should any significant changes occur, we will notify users via email or through an update on our website.
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9. If you have any questions, concerns, or requests regarding your personal data, please contact us at support@e30.today. We are committed to protecting your privacy and ensuring transparency in how your information is handled.